STANDARD TERMS AND CONDITIONS OF SALE

Definitions

Seller: Histoires de Cigares SA, Grand Rue 64, CH-1110 Morges, Switzerland. 
Buyer / Customer: any natural or legal person making a purchase online at histoiresdecigares.com or lescigares.com.
Order: any purchase request validated on the website.
Products: cigars, accessories, spirits and other items offered for online sale.

2. Scope of Application

These Terms and Conditions apply exclusively to online sales made on histoiresdecigares.com and lescigares.com. They do not apply to purchases made in our physical store.

3. Prices and Shipping Costs

All prices are indicated in Swiss Francs (CHF), VAT included, for deliveries within Switzerland and Liechtenstein.
For deliveries abroad, prices are shown excluding VAT and customs duties, which remain the responsibility of the customer.
Shipping costs are automatically calculated at checkout.
Free shipping thresholds:
- Switzerland: from CHF 150
- Europe: from EUR 300
- Rest of the world: as calculated at checkout.

4. Orders and Confirmation

Any order placed online implies acceptance of these Terms and Conditions.
The sales contract is concluded upon receipt of the order confirmation sent by email.

5. Payment

Payment is due immediately and must be made using one of the methods offered on the site (credit card, Twint, bank transfer, etc.).
The seller reserves the right to request additional documents in case of suspected fraud.

6. Product Availability

We make every effort to keep product availability up to date.
In case of unavailability, the customer will be contacted promptly to choose between:
- delayed delivery,
- a substitute product,
- or an immediate refund if the substitution is not accepted.

7. Product Information

Descriptions, specifications, and images provided on the site are for information purposes only and have no contractual value.
The authenticity and quality of the products are guaranteed by Histoires de Cigares SA.

8. Delivery

Once payment has been received, indicative delivery times are 48 hours within Switzerland and 7–10 business days internationally.
The goods are handed over to the carrier on behalf of the customer. The risk of loss, delay, or damage passes to the customer at that point.
In case of an issue upon receipt (damaged parcel, missing product), the customer must notify the seller by email within 48 hours, with supporting photos.
Tracking information is provided upon request.
Delays due to the carrier, customs, or force majeure (strikes, weather, blockages) cannot be attributed to the seller.

9. Claims and Returns

All claims must be made within 48 hours of receipt, with supporting photos or videos.
Returns are accepted only for objective defects or delivery errors.
Returns are not accepted for subjective reasons (e.g. personal taste).
Returned products must be intact, unused, and in their original packaging.
If a return is validated, the seller will provide a refund or replacement.

10. Order Cancellation / Modification

An order may be cancelled or modified as long as it has not been shipped.
Once shipped, no cancellation or modification is possible.
Administrative fees may be charged if the order is already being prepared.

11. Quality and Storage

All cigars are guaranteed authentic and are stored under optimal conditions (19-21°C, 72% humidity). Each box is shipped sealed with a passive humidification system.

12. Legal Warranty

The Swiss legal warranty against hidden defects (Art. 197 ff. CO) applies.

13. Intellectual Property

All site content (texts, images, logos, trademarks) is protected by copyright and remains the exclusive property of Histoires de Cigares SA. Any unauthorized use is prohibited.

14. Data Protection

Your personal data is used solely to process your order and is only shared with partners necessary for contract execution (carriers, payment providers).
In accordance with the Swiss Federal Data Protection Act (nLPD), you have the right to access, rectify, and delete your data.
A separate Privacy and Cookies Policy is available on the site.

15. Legal Age

The sale of tobacco and spirits is prohibited to persons under 18 years of age.
By placing an order, the customer confirms that they are over 18.

16. Force Majeure

The seller is not liable for non-performance or delays in case of force majeure (natural disasters, strikes, customs blockages, network outages, etc.).

17. Amendments to the Terms

The seller reserves the right to amend these Terms and Conditions at any time.
The applicable version is the one published on the site at the time of the order.

18. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Swiss law.
Any dispute is subject to the exclusive jurisdiction of the courts of the Canton of Vaud.

(Standard Terms and Conditions of Sale 25.09)